Customer service · Last updated October 1, 2026
How to Cancel a King IPTV Order
You can cancel a King IPTV order at any stage. What happens next depends on two things: whether you have paid, and whether we have already activated your login.
- No phone call needed
- Full refund before activation
- Nothing ever renews by itself
Order cancellation at a glance
Order cancellation at King IPTV works in four simple ways, depending on where your order stands. Find your situation in the table, then read the matching section below.
| Where your order is | What to do | What happens to your money |
|---|---|---|
| Ordered, not paid yet | Do not send the e-Transfer, and tell us so we close the order | Nothing was paid, so nothing is owed |
| Paid, login not activated | Message Live Chat or email us right away with your order number | Full refund by Interac e-Transfer |
| Paid and activated | Ask for a refund if you are a new customer | Covered by the 7-day refund policy |
| Plan running, you want to stop at the end | Nothing at all | Nothing renews and nothing is charged |
Cancel before you pay
To cancel an unpaid order, simply skip the Interac e-Transfer. An order only becomes real when the money arrives, so it costs you nothing to walk away.
Please still drop us a line through the chat or by email with the order number (it begins with KNG). We close it right away, so you do not get a reminder about a payment you never meant to send. Chose the wrong plan length or screen count? It is often quicker to tell us than to start over: we can adjust the order before you pay.
Cancel after paying, before activation
Paid, but no login yet? Then the whole amount comes back to you. Message Live Chat or email help@supportiptv.ca as soon as you can; include the order number plus the name that appears on your e-Transfer. We halt the activation and return every dollar as an e-Transfer, normally inside a few business days.
During support hours, activation tends to take only 15 to 30 minutes from the moment the money lands, so speed matters. If the login was already sent by the time we read your message, the next section applies.
Cancel after activation
When the login is already working, a cancellation falls under our refund policy. New customers can ask for their money back within 7 days of receiving the login. Before refunding, we offer to fix whatever went wrong, such as a server switch or setup help, but you are free to decline.
Renewals and extensions are not refundable, and neither are accounts suspended for abuse. The refund page spells out those rules, and so do our terms and conditions.
Why there is no subscription to cancel
King IPTV has no recurring subscription, so there is nothing to cancel each month. Every plan is a single e-Transfer that you push from your banking app, covering a fixed number of months. We never store a card number and cannot pull money from your account. Each payment happens only because you choose to send it.
How to stop at the end of your plan
Want to stop when the plan runs out? Do nothing. On the last day of the period you paid for, the login simply stops playing. We may send a reminder a few days before; you can ignore it. No fee, no penalty and no closing paperwork.
If you change your mind later, you are welcome back. Pick a new plan from our IPTV plans and prices, or ask in Live Chat whether your old login can be extended.
FAQ
Questions about cancelling an order
Do I need to call King IPTV to cancel an order?
No, and you could not anyway: King IPTV has no phone line. Write a short note in Live Chat, or email help@supportiptv.ca, giving your order number and the words "please cancel". During support hours, Live Chat usually confirms the cancellation within minutes. No form and no waiting on hold.
Will King IPTV charge me if I never cancel?
No. King IPTV cannot charge you, ever, because we never hold your card or bank details. The only way money reaches us is an Interac e-Transfer that you send yourself from your banking app. If you do nothing, nothing happens: an unpaid order expires, and a paid plan ends on its last day.
Can I cancel a 12-month plan halfway through?
You can stop using it at any time, but the remaining months are not refunded once the first 7 days after activation have passed. The login stays usable through its end date, so someone at home can still enjoy it. If something is wrong with the service, tell us first: a server change often fixes it.
How do I cancel a free trial?
You do not need to. A King IPTV trial lasts 24 hours and then stops by itself. Since we collect no payment details for a trial, it has no way to become a paid plan. To keep watching afterwards, choose a plan and send an Interac e-Transfer; otherwise, simply let it run out.
Need to cancel or change an order?
Type your order number in the chat. We reply in English or French and confirm every change in writing.